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About Us:
Welcome to WheelCarrier.co.uk we are
completely dedicated to your total satisfaction. If you have any
suggestions or comments please email us at info@wheelcarrier.co.uk
We are not just a UK wheel and bumper delivery service, we are a
delivery service for all car parts. The easiest way to arrange delivery of
your car tires, wheels, rims, alloys and other car parts. Prices start at
just £8.99 with free insurance for peace of mind and online tracking.
WheelCarrier.co.uk booking system is fast, secure and simple to use.
All our payments are handled by PayPal, the trusted leader in online
payments. PayPal protects your credit card information with
industry-leading security and fraud prevention systems. Furthermore your
card details are not made visible to WheelCarrier.co.uk or any third
party.
WheelCarrier.co.uk have been in the wheel courier industry
for many years, we have built a strong relationship with our customers and
a trusted network of domestic wheel courier to ensure your items arrive in
the same condition they were picked up.
Cannot find what you're
after or have a specific query? then contact us and we'll be happy to help
you.
Express, International, Oversized, Weekend and Time Definite
wheel courier deliveries are also available, please email us at:
info@wheelcarrier.co.uk
WheelCarrier.co.uk
Terms &
Conditions:
As a user of this website you acknowledge that you
are bound to our terms and conditions below.
Definitions Listed below the following terms that will be
found in these terms of carriage: Consignment - A parcel
or a group of parcels sent to a single address.
Consignee/Receiver/Recipient - The person who is receiving the
consignment. Shipping Labels- The documentation placed on
the parcel. Third Party - The order placed through Wheel
Courier UK utilising the account that Wheel Courier UK has with the
carrier. Working Day - Monday to Friday from 9am to
5.00pm, excluding public and bank holidays. Obligation to
our customers Wheel Courier UK will arrange collection
and delivery of the consignment/s from £8.99 via a third party service
with a major reputable carrier. Wheel Courier UK do not
come into direct contact with the consignment/s but arrange the shipment
through one of the carriers that we hold an account with. The carrier
has the right to refuse a consignment for a given reason such as
insufficient packaging or the consignment being too large.
In addition Wheel Courier UK has the right to refuse any order/user from
our system. All queries/claims must be directed through
Wheel Courier UK who will then contact the relevant carrier on the
sender's behalf. If the carrier is contacted directly, Wheel Courier UK
may not be able to assist you with your query at a later date. If your
collection fails you must contact Wheel Courier UK and request an
alternative collection time which will be booked as soon as possible or at
another convenient time. Wheel Courier UK can only delivery to a full
street address. We cannot deliver to a PO Box. If a
consignment is collected and returned for this reason, no refund will be
given. Payment is taken by our automated system at the
end of your order. Tracking is available through our Web site online.
Hard copy Proof Of Delivery will be charged at £3.00 per item.
Prohibited Items & Items with limited liability
Items which
are prohibited from shipment. Animal skins / Furs / Any
Animal Parts / Ivory and ivory products Articles of exceptional value (eg,
works of art, antiques, precious stones, gold and silver) Dangerous
goods / Hazardous materials / Fireworks Liquids / Adhesives / Paint
Firearms / Swords / Knives / Weapons Live animals Money, Keys,
Negotiable items & Payment cards Perishable goods Personal effects
Plants / Seeds Pornographic materials Passports / Birth Certificates
Tobacco and tobacco products / Drugs / Medicines White Goods (Fridges,
Ovens, Microwaves, Washing Machines, Dishwashers etc.) Fire
Extinguishers Furniture (Unless Flatpacked) Batteries (Except Dry
Cell) Engines / Generators or any part containing or having contained
oil unless flushed through including gearboxes or similar.
o Items that can be shipped but with
limited liability.
o All types of models e.g. Airplanes,
Cars, Boats o Artificial Trees/Plants. o Glass / Ceramic / Marble /
China / Stone / Resin - (or any item containing these materials) o
Computers, Laptops, Monitors, TFT Screens o Televisions, LCD screens,
Plasmas, Projectors or similar. All electrical/electronic items. o Car
bonnet o Car bumper o Car door o Car engine o Car/motorbike
headlights, rear lights etc. o Car/motorbike parts from scrap yards
o Car roof o Car tailgate o Car wing o Car Body Panels/Bumpers
o Clocks/Freestanding Clocks o Crockery o Coach Built Prams o
Computers/Laptops/Monitors o Convertible Car Hoods o Display
Units/Stands o Dolls House o Dolls Pram o Flowers o
Fluorescent tubes/sunbed tubes o Garden Furniture o Lighting
Fitments/Bulbs o Microwave o Paint/Oil/Lubricant o Roof lining
o Sewing machines o Soft Top for Car o Speakers o Subwoofer o
Sunroof o Surfboards
ü Any of these items being sent may result
in surcharges, delays or confiscation by authorities where appropriate. No
liability cover or guarantees whatsoever will apply to these items. If in
any doubt of the following restrictions please do not hesitate to contact
us to query a consignment you need to ship.
o Any of these items
being sent will be subject to limited liability. No claim for damage will
be accepted. Only claims for loss will be considered, subject to
packaging.
INSURANCE Damage / Loss
Any
item that is listed in our prohibited items, will be exempt from any claim
against delay, damage and loss. Please check our Prohibited items list.
Your consignment(s) must be packed to a professional standard. Any claim
resulting from a parcel that is not packaged to a professional standard
will be rejected. All items must be packed in a double walled box with
further padding surrounding the item. Please click here to see our
recommended guidelines.
In the event of damage all packaging must
be kept for inspection. The item must be available for inspection in the
state it was delivered, at the address it was delivered to. If the item is
moved / repaired or if the packaging is not kept the claim will be
rejected.
Any item traveling through our services must be able to
withstand a short drop, fragile items should not be sent though our
services. Any item that is damaged as a result of a fall, with the
packaging intact will therefore be declined. Please see our packaging
guidelines.
If the outside packaging is intact, then any claim for
damage to the consignment will be invalidated as the internal packaging
would not have been sufficient to protect the product.
The
recipient must sign 'UNCHECKED' for all parcels that he/she is unable to
check when the driver delivers.
If the box or packaging is clearly
damaged on delivery, it is of paramount importance the recipient must sign
for as 'DAMAGED' otherwise any claim for damage will be refused. It is the
senders responsibility to inform the recipient of these terms and
conditions.
All claims must be brought to us via email to
info@wheelcarrier.co.uk within 3 days of receipt. Please state your
wheelcarrier order/tracking number and a detailed description of the
claim/complaint. Allow 7-21 working days for us to review all details of
the claim before we contact you. All insurance claims must follow our set
procedure for us to obtain all documentation necessary from the customer
for a successful claim.
If any one of the following items in this list is
collected by a driver you are then liable to be surcharged and your parcel
returned. No refund of postage will be made and compensation claims will
be void. Please note Wheel Courier UK booking systems are
automated by computer software, therefore Wheel Courier UK staff are
unable to monitor what is being shipped, so it is the customers
Responsibility to either read the terms and conditions or enquire directly
via email to see if your parcel is acceptable. Collection
& Delivery Via our Quote & Book system our website takes
all booking data as per the customers instructions. The customer will have
a choice of various collection windows to choose from, please note that
this time slot is not guaranteed. If the Wheel Courier UK via email of a
failed collection. We will then endeavor to rearrange another collection
which is convenient to the customer. Wheel Courier UK can only delivery
to a full street address. We cannot deliver to a PO Box.
If a consignment is collected and returned for this reason, no refund will
be given. Collections & Deliveries are made on Working
days only. Saturday deliveries are optional at an extra cost, this option
is available during booking. Please ensure you are in at the collection
time that you request. A surcharge of up to 100% of the original charge
may be applied if you are out when the driver attempts to collect.
In respect of a late delivery the customer may claim a refund of the
consignment charges paid for the service selected: Guaranteed services
25% refund Non guaranteed (estimated) services no refund
Consignments collected and or delivered in certain areas in Scotland,
Wales, Cornwall and Offshore Islands may be subject to a 24 hour delay.
Transit times must be checked for the service ordered. On some services
there will be a surcharge if a re delivery is necessary.
Please note that all guaranteed services start once the consignment is
collected. If the collection fails it is the customers responsibility to
inform Wheel Courier UK, we will then re book for the next convenient time
the customer is available for collection. No refund / discount will be
given for failed collections. In the event the recipient
is not at the delivery address when the driver delivers they will either
leave with a neighbor or return the parcel to the depot. Some of the
carriers we use may leave a calling card advising of the action that has
been taken, but this is not guaranteed. Third Party Collections / Three
Way Collections / Freight Forward Collections, this is where the customer
is arranging a collection from a remote address. It is the customers
responsibility to ensure there is somebody at the remote collection
address to hand the goods to the driver. The customer may incur a
surcharge of up to 100% of the original shipping charge if an attempted
collection is made from a third party address. Track & Trace will not work
until the package has been collected, therefore it is the customers
responsibility to keep informed by the person at the collection address
when the parcel has been collected. Customs Clearance
You are pre paying for the postage charges of your consignment/s only.
Wheel Courier UK has no control over any customs queries or charges that
may arise. Customs charges must be paid in addition by the sender or
receiver before delivery is made. Wheel Courier UK reserve the right to
pass these charges directly onto the person that placed the order. If you
do not wish to pay the charges and the consignment is returned, all return
charges will also be passed on. Surcharges
By agreeing to the weight of your consignment/s you are pre paying for the
postage. If the consignment/s is heavier or larger, the additional weight
will be charged to the card or PayPal account that the order was placed on
together with an administration charge of £5 + VAT. Additional charges
will be confirmed in writing. Please ensure you are in at
the collection time that you request. A surcharge of up to 100% of the
original charge may be applied if you are out when the driver attempts to
collect. Transit times must be checked for the service ordered. On some
services there will be a surcharge if a redelivery is necessary. Some
areas will be subject to a remote area surcharge. This will be calculated
in the quoting system at the time of booking. The automated system
books and charges for the delivery. If the consignment/s has to be
returned then the return charge is chargeable. You are
pre paying for the postage charges. Any Customs charges will be passed on
in addition should they arise. We may supply documentation to accompany
your shipment. You will be advised of this at the time of ordering. This
must go with the shipment, if not your shipment could be delayed and the
carrier may well charge you a higher premium direct.
Delay /
Damage / Loss Any item that is listed in our
prohibited items, will be exempt from any claim against delay, damage and
loss. Please check our Prohibited items list. In
respect of a late delivery the customer may claim a refund of the
consignment charges paid for the service selected: Guaranteed services
25% refund Non guaranteed (estimated) services no refund
Consignments collected and or delivered in certain areas in Scotland,
Wales, Cornwall and Offshore Islands may be subject to a 24 hour delay.
Your consignment/s must be packed to a professional standard. Any claim
resulting from a parcel that is not packaged to a professional standard
will be rejected. All items must be packed in a double walled box with
further padding surrounding the item. In the event of damage all
packaging must be kept for inspection. The item must be available for
inspection in the state it was delivered, at the address it was delivered
to. If the item is moved / repaired or if the packaging is not kept the
claim will be rejected. Any item travelling through our
services must be able to withstand a short drop, fragile items should not
be sent though our services. Any item that is damaged as a result of a
fall, with the packaging intact will therefore be declined. Please see our
packaging guidelines. If the outside packaging is intact,
then any claim for damage to the consignment will be invalidated as the
internal packaging would not have been sufficient to protect the product.
The recipient must sign 'UNCHECKED' for all parcels that he/she is unable
to check when the driver delivers. If the box or
packaging is clearly damaged on delivery, it is of paramount importance
the recipient must sign for as 'DAMAGED' otherwise any claim for damage
will be refused. It is the senders responsibility to inform the recipient
of these terms and conditions. All claims must be brought to us via
email to info@wheelcarrier.co.uk within 3 days
of receipt. Please state your Wheel Courier UK order/tracking number and a
detailed description of the claim/complaint. Allow 2 working days for us
to review all details of the claim before we contact you. Liability &
Claims Each service comes with a limited amount of Transit cover
(insurance) £20.00. If you require cover on the full amount then you must
cover the full value of the shipment as the additional cover replaces the
inclusive liability cover. Transit cover applies to per
consignment only and not per parcel within a multi parcel consignment.
In the event of a claim, a cost invoice will be needed to prove the value
of the consignment/s and photos must be supplied for all damage claims.
[Learn how to screen print] a useful tool for emailing cost invoices
instead of posting. If the item is not sufficiently packed, the claim
will be rejected. Please check our guidelines before ordering.
If the item is not correctly labeled, the claim will be rejected.
Please check our Prohibited items list to see if you are able to make a
claim. Any item that is listed in our Prohibited Items section will be
exempt from our liability cover. All claims must be brought to us via
email to info@wheelcarrier.co.uk within 3 days
of receipt. Please state your Wheel Courier UK order/tracking number and a
detailed description of the claim/complaint. Allow 2 working days for us
to review all details of the claim before we contact you.
Liability
Continued The person placing the order is responsible for the
information entered. Wheel Courier UK will not be held responsible for
wrong information that is entered and no refunds will be given in this
instance. You are prepaying for the postage charges and
Wheel Courier UK applies these charges on your behalf to our account with
the relevant carrier. We are not liable for any customs charges that may
arise. Liability is limited to the negligence of the
company carrying the goods. This is then limited to the customer who
placed the order with Wheel Courier UK. Loss or damage
under the following conditions will not be covered: Act
of God Consequences of war Insufficient packaging / Incorrect
labeling Prohibited contents Wheel Courier UK will deal with the
person who placed the order only. Liability is limited to
the cost of sending the item only and to the Insured value if a claim is
raised. We will not be liable for any further claim for any loss of
profit, administrative inconvenience, disappointment, or indirect or
consequential loss or damage arising out of any problem in relation to the
service you ordered.
Complaints: We aim to
provide outstanding customer service. If you have any complaint about the
service you have received from us, please contact the Managing Director.
Severability If any part of these terms and conditions is
found to be unenforceable as a matter of law, the enforceability of any
other part of these terms and conditions will not be affected.
Governing Law These terms and conditions and any contract
between us shall be governed by and interpreted in accordance with English
Law and the English Courts shall have jurisdiction over any disputes
between us. Statutory Rights These terms
and conditions are in addition to your statutory rights as a consumer
which remain unaffected.
Booking: Making A
Purchase Booking a service could not be easier. Just browse our site and
click on any service that you wish to buy and put it into the shopping
cart. After you have finished your selection, click on "Checkout" and you
will be asked for a few details that we need to be able to satisfy the
order.
We accept Credit/Debit card payments and PayPal. We use
PayPal to process all transactions for your security and for ours.
For high volume regular users we can offer a prepaid account system.
We do not charge for Card or PayPal payments.
WheelCarrier.co.uk Delivery Schedule Pick up time: 08:30
- 18.00 Monday to Friday (no collections on bank holiday’s)
Delivery speed: 1 - 2 working days
WheelCarrier.co.uk Credit Card Security All credit card
numbers and details are taken via PayPal for security so your information
is 100% safe. Contact Us Due to the nature of our
business (High volume/Low profit) If you need to reach us please email us
on info@wheelcarrier.co.uk so we can answer all our customers in the
shortest possible time.
WheelCarrier.co.uk Privacy
Policy WheelCarrier.co.uk do not disclose buyers' information to third
parties. Cookies are used on this shopping site to keep track of the
contents of your shopping cart once you have selected an item, to store
delivery addresses if the address book is used and to store your details
if you select the 'Remember Me' Option.
WheelCarrier.co.uk
IMPORTANT NOTE:
AN INDIVIDUAL PARCEL MUST NOT WEIGH MORE THAN 30KG. IF YOU THINK ONE OF YOUR
PARCELS IS OVER 30KG PLEASE CONTACT US OR SEPARATE AND BOOK AS INDIVIDUAL
PARCELS.
FREE INSURANCE UP TO £20 PER PARCEL AND THIS CAN BE INCREASED
WHEN BOOKING!
Our wheel delivery service and car part delivery service
needs to be booked by 11am for same day collection.
THE PROCESS:
1) Select the
wheel/tyre delivery service or any of the required car part delivery services.
If the delivery service is not listed please contact us for a courier service
quote.
2) Enter your collection and delivery address for the courier service and select
a collection date.
3) Pay for the delivery service, you will be automatically diverted to the
secure PayPal site and your courier service can also be paid for by card if you
do not have an account. (All delivery service payments are covered by the PayPal
payment protection policy)
3) You will receive a receipt for the delivery service and a label will follow.
Tyres on the tyre delivery service do not require packaging but all other
delivery services need to be packaged. (full instructions will be sent with the
delivery emailed receipt)
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