Welcome to WheelCarrier.co.uk we are completely dedicated to
your total satisfaction. If you have any suggestions or comments please email us
at info@wheelcarrier.co.uk
We are a UK based courier specialist for car parts. The easiest way to arrange
delivery of your car tires, wheels, rims, alloys and other car parts. Prices
start at just £8.99 with free insurance for peace of mind and online tracking.
WheelCarrier.co.uk booking system is fast, secure and simple to use. All our
payments are handled by PayPal, the trusted leader in online payments. PayPal
protects your credit card information with industry-leading security and fraud
prevention systems. Furthermore your card details are not made visible to
WheelCarrier.co.uk or any third party.
WheelCarrier.co.uk have been in the courier industry for many years, we have built a
strong relationship with our customers and a trusted network of domestic
couriers to ensure your items arrive in the same condition they were picked up.
Cannot find what you're after or have a specific query? then contact us and
we'll be happy to help you.
Express, International, Oversized, Weekend and Time Definite deliveries are also
available, please email us at: info@wheelcarrier.co.uk
WheelCarrier.co.uk
Terms & Conditions:
As a user of this website you acknowledge that you are bound to our terms and
conditions below.
Definitions
Listed below the following terms that will be found in these terms of carriage:
Consignment - A parcel or a group of parcels sent to a single address.
Consignee/Receiver/Recipient - The person who is receiving the consignment.
Shipping Labels- The documentation placed on the parcel.
Third Party - The order placed through Wheel Carrier utilising the account
that Wheel Carrier has with the carrier.
Working Day - Monday to Friday from 9am to 5.00pm, excluding public and bank
holidays.
Obligation to our customers
Wheel Carrier will arrange collection and delivery of the consignment/s via a
third party service with a major reputable carrier.
Wheel Carrier do not come into direct contact with the consignment/s but
arrange the shipment through one of the carriers that we hold an account with.
The carrier has the right to refuse a consignment for a given reason such as
insufficient packaging or the consignment being too large.
In addition Wheel Carrier has the right to refuse any order/user from our
system.
All queries/claims must be directed through Wheel Carrier who will then
contact the relevant carrier on the sender's behalf. If the carrier is contacted
directly, Wheel Carrier may not be able to assist you with your query at a
later date.
If your collection fails you must contact Wheel Carrier and request an
alternative collection time which will be booked as soon as possible or at
another convenient time.
Wheel Carrier can only delivery to a full street address.
We cannot deliver to a PO Box. If a consignment is collected and returned for
this reason, no refund will be given.
Payment is taken by our automated system at the end of your order.
Tracking is available through our Web site online. Hard copy Proof Of Delivery
will be charged at £3.00 per item.
Prohibited Items & Items with limited liability
Click here to check our Prohibited Items list. If any one of the following items
in this list is collected by a driver you are then liable to be surcharged and
your parcel returned. No refund of postage will be made and compensation claims
will be void.
Please note Wheel Carrier booking systems are automated by computer software,
therefore Wheel Carrier staff are unable to monitor what is being shipped, so
it is the customers Responsibility to either read the terms and conditions or
enquire directly via email to see if your parcel is acceptable.
Collection & Delivery
Via our Quote & Book system our website takes all booking data as per the
customers instructions. The customer will have a choice of various collection
windows to choose from, please note that this time slot is not guaranteed. If
the Wheel Carrier via email of a failed collection. We will then endeavour to
rearrange another collection which is convenient to the customer.
Wheel Carrier can only delivery to a full street address.
We cannot deliver to a PO Box. If a consignment is collected and returned for
this reason, no refund will be given.
Collections & Deliveries are made on Working days only. Saturday deliveries are
optional at an extra cost, this option is available during booking.
Please ensure you are in at the collection time that you request. A surcharge of
up to 100% of the original charge may be applied if you are out when the driver
attempts to collect.
In respect of a late delivery the customer may claim a refund of the consignment
charges paid for the service selected:
Guaranteed services 25% refund
Non guaranteed (estimated) services no refund
Consignments collected and or delivered in certain areas in Scotland, Wales,
Cornwall and Offshore Islands may be subject to a 24 hour delay.
Transit times must be checked for the service ordered. On some services there
will be a surcharge if a re delivery is necessary.
Please note that all guaranteed services start once the consignment is
collected. If the collection fails it is the customers responsibility to inform
Wheel Carrier, we will then re book for the next convenient time the customer
is available for collection. No refund / discount will be given for failed
collections.
In the event the recipient is not at the delivery address when the driver
delivers they will either leave with a neighbour or return the parcel to the
depot. Some of the carriers we use may leave a calling card advising of the
action that has been taken, but this is not guaranteed.
Third Party Collections / Three Way Collections / Freight Forward Collections,
this is where the customer is arranging a collection from a remote address. It
is the customers responibility to ensure there is somebody at the remote
collection address to hand the goods to the driver. The customer may incur a
surcharge of up to 100% of the original shipping charge if an attempted
collection is made from a third party address. Track & Trace will not work until
the package has been collected, therefore it is the customers responsibility to
keep informed by the person at the collection address when the parcel has been
collected.
Customs Clearance
You are pre paying for the postage charges of your consignment/s only. Wheel
Carrier has no control over any customs queries or charges that may arise.
Customs charges must be paid in addition by the sender or receiver before
delivery is made. Wheel Carrier reserve the right to pass these charges
directly onto the person that placed the order. If you do not wish to pay the
charges and the consignment is returned, all return charges will also be passed
on.
Surcharges
By entering agreeing to the weight of your consignment/s you are pre paying
for the postage. If the consignment/s is heavier or larger, the additional
weight will be charged to the card or PayPal account that the order was placed
on together with an administration charge of £5 + VAT. Additional charges will
be confirmed in writing.
Please ensure you are in at the collection time that you request. A surcharge of
up to 100% of the original charge may be applied if you are out when the driver
attempts to collect.
Transit times must be checked for the service ordered. On some services there
will be a surcharge if a redelivery is necessary.
Some areas will be subject to a remote area surcharge. This will be calculated
in the quoting system at the time of booking.
The automated system books and charges for the delivery. If the consignment/s
has to be returned then the return charge is chargeable.
You are pre paying for the postage charges. Any Customs charges will be passed
on in addition should they arise.
We may supply documentation to accompany your shipment. You will be advised of
this at the time of ordering. This must go with the shipment, if not your
shipment could be delayed and the carrier may well charge you a higher premium
direct.
Delay / Damage / Loss
Any item that is listed in our prohibited items, will be exempt from any claim
against delay, damage and loss.
Please check our Prohibited items list.
In respect of a late delivery the customer may claim a refund of the consignment
charges paid for the service selected:
Guaranteed services 25% refund
Non guaranteed (estimated) services no refund
Consignments collected and or delivered in certain areas in Scotland, Wales,
Cornwall and Offshore Islands may be subject to a 24 hour delay.
Your consignment/s must be packed to a professional standard. Any claim
resulting from a parcel that is not packaged to a professional standard will be
rejected. All items must be packed in a double walled box with further padding
surrounding the item. Please click here to see our recommended guidelines.
In the event of damage all packaging must be kept for inspection. The item must
be available for inspection in the state it was delivered, at the address it was
delivered to. If the item is moved / repaired or if the packaging is not kept
the claim will be rejected.
Any item travelling through our services must be able to withstand a short drop,
fragile items should not be sent though our services. Any item that is damaged
as a result of a fall, with the packaging intact will therefore be declined.
Please see our packaging guidelines.
If the outside packaging is intact, then any claim for damage to the consignment
will be invalidated as the internal packaging would not have been sufficient to
protect the product.
The recipient must sign 'UNCHECKED' for all parcels that he/she is unable to
check when the driver delivers.
If the box or packaging is clearly damaged on delivery, it is of paramount
importance the recipient must sign for as 'DAMAGED' otherwise any claim for
damage will be refused. It is the senders responsibility to inform the recipient
of these terms and conditions.
All claims must be brought to us via email to info@wheelcarrier.co.uk within
10 days of receipt. Please state your Wheel Carrier order/tracking number and
a detailed description of the claim/complaint. Allow 2 working days for us to
review all details of the claim before we contact you.
Liability & Claims
Each service comes with a limited amount of Transit cover. If you require cover
on the full amount then you must cover the full value of the shipment as the
additional cover replaces the inclusive liability cover.
Transit cover applies to per consignment only and not per parcel within a multi
parcel consignment.
In the event of a claim, a cost invoice will be needed to prove the value of the
consignment/s and photos must be supplied for all damage claims. [Learn how to
screen print] a useful tool for emailing cost invoices instead of posting.
If the item is not sufficiently packed, the claim will be rejected. Please check
our guidelines before ordering.
If the item is not correctly labelled, the claim will be rejected.
Please check our Prohibited items list to see if you are able to make a claim.
Any item that is listed in our Prohibited Items section will be exempt from our
liability cover.
All claims must be brought to us via email to info@wheelcarrier.co.uk within
10 days of receipt. Please state your Wheel Carrier order/tracking number and
a detailed description of the claim/complaint. Allow 2 working days for us to
review all details of the claim before we contact you.
Liability Continued
The person placing the order is responsible for the information entered. Wheel
Carrier will not be held responsible for wrong information that is entered
and no refunds will be given in this instance.
You are prepaying for the postage charges and Wheel Carrier applies these
charges on your behalf to our account with the relevant carrier. We are not
liable for any customs charges that may arise.
Liability is limited to the negligence of the company carrying the goods. This
is then limited to the customer who placed the order with Wheel Carrier.
Loss or damage under the following conditions will not be covered:
Act of God
Consequences of war
Insufficient packaging / Incorrect labelling
Prohibited contents
Wheel Carrier will deal with the person who placed the order only.
Liability is limited to the cost of sending the item only and to the Insured
value if a claim is raised. We will not be liable for any further claim for any
loss of profit, administrative inconvenience, disappointment, or indirect or
consequential loss or damage arising out of any problem in relation to the
service you ordered.
Complaints:
We aim to provide outstanding customer service. If you have any complaint about
the service you have received from us, please contact the Managing Director.
Severability
If any part of these terms and conditions is found to be unenforceable as a
matter of law, the enforceability of any other part of these terms and
conditions will not be affected.
Governing Law
These terms and conditions and any contract between us shall be governed by and
interpreted in accordance with English Law and the English Courts shall have
jurisdiction over any disputes between us.
Statutory Rights
These terms and conditions are in addition to your statutory rights as a
consumer which remain unaffected.
Booking:
Making A Purchase Booking a service could not be easier. Just browse our site
and click on any service that you wish to buy and put it into the shopping cart.
After you have finished your selection, click on "Checkout" and you will be
asked for a few details that we need to be able to satisfy the order.
We accept Credit/Debit card payments and PayPal. We use PayPal to process all
transactions for your security and for ours.
For high volume regular users we can offer a prepaid account system.
We do not charge for Card or PayPal payments.
WheelCarrier.co.uk
Delivery Schedule Pick up time: 09:00 - 17.30 Monday to Friday (no collections
on bank holiday’s)
Delivery speed: 1 - 2 working days
Booking cut off: cut off time for collection is 10am same day!!
WheelCarrier.co.uk
Tax Charges For orders made from the UK or the European Union, 15% VAT is added.
WheelCarrier.co.uk
Credit Card Security All credit card numbers and details are taken via PayPal
for security so your information is 100% safe.
Contact Us Due to the nature of our business (High volume/Low profit) If you
need to reach us please email us on info@wheelcarrier.co.uk so we can answer
all our customers in the shortest possible time.
WheelCarrier.co.uk
Privacy Policy WheelCarrier.co.uk do not disclose buyers' information to third
parties. Cookies are used on this shopping site to keep track of the contents of
your shopping cart once you have selected an item, to store delivery addresses
if the address book is used and to store your details if you select the
'Remember Me' Option.
WheelCarrier.co.uk
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